PAY ONLINE
We have partnered with Nexbillpay to extend an additional payment option for customers interested in using their check, debit card, or credit card to pay their bill. Nexbillpay is a trusted third-party automated payment service that allows you to pay your bill online.
- What is the service fee?
Nexbillpay charges a small service fee to cover payment handling and all processing charges. A service fee will be calculated and disclosed prior to finishing your payment.
- Does Fayetteville Water Authority keep any part of the service fee?
Fayetteville Water Authority does not keep any part of the Nexbillpay service fee. Nexbillpay is a separate entity providing a service for all the customers of Fayetteville Water Authority.
IMPORTANT MESSAGE: Fayetteville Water Authority is not liable if your service has been disconnected and you do not call our office before making payment. If your service is disconnected you will be subject to a reconnect fee. If you are disconnected, your account balance plus a reconnect fee will need to be paid in FULL before service is reconnected. If you are currently disconnected and make an online payment your service WILL NOT be reconnected unless you contact our office to inform us of the payment.
BY CLICKING I ACCEPT, YOU ALSO AGREE THAT YOU HAVE READ AND ACCEPT THE NEXBILLPAY TERMS & CONDITIONS
NOTICE: NEW ONLINE CUSTOMER PORTAL AND PAYMENT SYSTEM INFORMATION
To our valued customers:
Fayetteville Water Authority is excited to announce that it will be implementing a new customer portal. This customer portal allows customers to easily manage their utility accounts, monitor usage, and enroll in Autopay or Text to Pay.
Effective November 29, 2022, customers will no longer have access to the current payment portal as all customer accounts and payment information will be deleted.
Customers wishing to have the convenience of paying and viewing billing information online will need to create a new account on the new online portal.
Fayettville Water Authority customers can continue to pay their bills by phone by calling: (866) 442-9322
PLEASE TAKE NOTE: The current Text to Pay feature will not be transferred to the new online portal. Customers currently signed up for Text to Pay will need to re-enroll with their payment information once their new account has been registered to continue on Text to Pay.
Fayettville Water Authority is always improving and exploring new ways to give our customers the most reliable and affordable water service possible. We apologize for any inconvenience this new upgrade causes our customers and we appreciate your cooperation and patience during this transition period.
Please do not hesitate to contact us with any hesitations or concerns.